GPT Academy Mock Exams

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GPT Academy CCTV Camera Operator Mock Exam

You need to answer 80% of the questions to pass the exam

1 / 20

Q:5 - The most important reason for keeping CCTV control rooms secure is to:

Ensure that CCTV operators can work in a safe environment

Comply with policies and procedures put in place by the police and the fire service

Prevent any suggestion that recording and documentation are not genuine

Meet environmental and health and safely guide lines

2 / 20

Q:4 Which of these must a CCTV operator treat as confidential?

The days on which they work and the length of each shift

Their own home address, date of birth and personal telephone number

The date on which their licence to practice was issured by the SIA

Any information obtained in the course of their duties

3 / 20

Q:12 - Under the regulation of Investigatory Powers Act 2000, authorization will be required to use CCTV camera for:

Secure Surveillance

Undercover Surveillance

Overt Surveillance

Directed Surveillance

4 / 20

Q:13 - Under the regulation of Investigatory Powers Act 2000, authorization for the use of CCTV in a planned operation must be given by:

The local Magistrates Court

An authorized officer of the local authority

Any manager from the CCTV operating company

A police Superintendent or higher ranked officer

5 / 20

Q:18 - The main purpose of CCTV systems are to:

Find and record incidents and reduce violence

Look for and monitor trouble and stop anti social behaviour

Deter and catch criminals and prevent public nuisance

Detect and prevent crime and promote public safety

6 / 20

Q:14 - The freedom of Information Act 2000, allows people to access:

Non personal information held by public authorities

Personal information held by private companies

All personal records held by public authorities

All non personal record held by private companies

7 / 20

Q:8 - Under the SIA Standards of Behaviour for CCTV operators, every operator has a responsibility to:

Only work for one CCTV contractor at a time

Undertake annual refresher training in CCTV operation

Communicate regularly with officers from the local authority

Be in pessession of their SIA licence when on duty

8 / 20

Q:6 - Which of these is the key feature of access control system?

Manually operated locks

Panic buttons

Swipe cards

CCTV cameras

9 / 20

Q:3-Why are organisation's own codes of practice important to partners, agencies and the public?

They record provide personal information regarding all personal working for operation CCTV companies

They provide reassurance regarding the integrity and professional operation of CCTV system

They give details of the location of all CCTV cameras that are installed in public areas

They can be used to support any insurance claims made against the owner of CCTV systems

10 / 20

Q:20 - Timely reporting which follows the correct reporting chain is essential because it:

Prevents complaints being raised about CCTV monitoring

Guarantees that all criminal activity is prevented

Reduces the number of calls made to the police service

Ensure the integrity of the CCTV company and its operations

11 / 20

Q:11 -Surveillance that takes place on residential premises is known as:

Private Surveillance

Subsersive Surveillance

Intrusive Surveillance

Functional Surveillance

12 / 20

Q:2 How does the Code of Practice impact CCTV operations at a strategic level?

It define information that must be made available to the public

It gives specific details of the running of a CCTV control room

It makes CCTV companies exempt from some element of the Data Protection Act

It provides information about which CCTV equipment is most reliable

13 / 20

Q:10 - Under the Human Rights Act 1998, CCTV operators must ensure that all monitoring is:

Proportional, legal and non discriminatory

Swift, specific and unobtrusive

Functional, undertectable and secure

Directed, regulated and rational

14 / 20

Q:17 - Under the Display Screen Regulation 1992, employers have a duty to ensure that:

CCTV operators are provided with free eye sight test every 6 months

No one spends more than 30 minutes at their station without break

Every employee is trained to carry out workstation risk assessment

All CCTV workstation meet minimum specified requirements

15 / 20

Q:1 0ne of the main purposes of the information Commissioner's Office Code of Practice is to:

Provide best practice advice for those involved in CCTV systems

Provide detailed working instructions for the operation of CCTV systems

Give details of where CCTV operator can obtain the necessary training to get licence

Outline the minimum technical requirements for all CCTV cameras

16 / 20

Q:7 - lf an unauthorised visitor wants to gain access to the CCTV control room, a CCTV operator must:

Refer the visitor to the line manager on duty

Allow access but keep close watch on the visitor

Refuse access and have the visitor escorted from the building

Call the local police and obtain authorisation to admit the visitor

17 / 20

Q:15 - What is the difference between the Data Protection Act 1988 (DPA) and the Freedom Of Information Act 2000(FIA)?

The DPA relates to access to personal informations and the FIA deals with access to non personal informations

The DPA relates only to private companies and the FIA only relates to public authorities

The DPA relates only to public authorities and the FIA only related to private companies

The DPA relates to access to non personal information and the FIA deals with access to personal informations

18 / 20

Q:16 - Which of these could indicate that a CCTV operator is suffering from stress?

Regularly making simple mistakes on the job

Prompt arrival at work and little sick leave

Regularly working overtime when required to do so

Making suggestions as to how to improve procedures

19 / 20

Q:9 - According of the data protection act which of the following is true?

Data should be kept as long as possible

Data should be sent any where

Events can be copied for the internet

All data must be kept securely

20 / 20

Q:19 - Which of these is not a main area of a CCTV operator`s responsibility?

Log book maintenance

Screen monitoring

Entry searches

Incident reporting

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182

GPT Academy Conflict Management Mock Exam

You need to answer 80% of the questions to pass the exam

1 / 20

Q:15 - What is the most important reason for victims of workplace violence to have access to help and support following an accident?

Receiving formal support will stop the person discussing the incident with colleagues

Employers who provide formal support are less likely to be prosecuted

They may be traumatised and suffering from complex emotional reactions

Giving support to victims of workplace violence is a requirement of health and safety legislation

2 / 20

Q:19 - Which of these would be considered inappropriate when confronting unacceptable behaviour?

Showing empathy to show you understand the other person

Stating the consequences of the behaviour continuing

Being assertive

Being threatening

3 / 20

Q:11 - Which of these would not be a good way to de-escalate a potential conflict situation?

Showing empathy

Using humour or sarcasm

Listening actively

Adopting positive body language

4 / 20

Q:16 - What is the best definition of win-win approach to a conflict situation?

Explaining company procedures to the unhappy person so that they understand why you cannot help them

A solution which allows both parties involved in the situation to come away feeling satisfied with the outcome

Actively listening to the other person and making them feel that you understand their issues

Getting a colleague involved in the situation to see if they can find a resolution to the problem

5 / 20

Q:5-How can a security operative deliver a win-win resolution to a conflict situation?

By achieving an outcome that satisfies everyone, even if it is not the ideal solution

Discussing the situation with the customer and changing their point of view

Referring the customer to the organisation's procedures and telling them to make a formal complaint

Involving other security colleagues in the situation so that the customer is outnumbered

6 / 20

Q:7-What is the main way that delivering a gift can assist in solving a problem?

The security operative is able to give the unhappy person exactly what they wanted and everyone is happy

The unhappy person feels calmer because they feel that the security operative understand their concerns and is going to help

The person who is unhappy is left with the impression that the security operative has worked hard to resolve the problem

The security operative has the opportunity to explain that they understand the other person's issues

7 / 20

Q:17 - What is the final stage in the escalation of a conflict situation?

Threats

Violence

Aggression

Anger

8 / 20

Q:1-What is the first stage in the process of a dynamic risk assessment?

Step forward, take control

Suggest a compromise, avoid confrontation

Synchronise responses, liaise with colleagues

Step back, stop and think

9 / 20

Q:20 - Which of these would be the best way to communicate in a conflict situation?

Shout as loud as required to ensure that everyone can hear you

Stare at anyone who disagrees with you to assert your authority

Adopt passive behaviour as this will calm down other people

Speak clearly and in a controlled way and only state facts

10 / 20

Q:4-Which of these would be considered inappropriate when confronting unacceptable behaviour?

Being threatening

Showing empathy to show you understand the other person

Stating the consequences of the behaviour continuing

Being assertive

11 / 20

Q:13 - A common trigger of aggression is when a person:

Is made to feel welcome

Is surprised

Feels understood

Loses face

12 / 20

Q:9-When is it illegal for a child aged under 16 who is not accompanied by an adult to be on premises licensed for consumption of alcohol on the premises?

Between midnight and 5AM

Between 11PM and 7AM

Between midnight and 11AM

Between 11PM and 8AM

13 / 20

Q:3-Which of these would generally be considered to indicate aggression?

Keeping a comfortable distance

Using a calm tone of voice

Standing with hands open and clearly visible

Making excessive eye contact

14 / 20

Q:18 - Which of these would generally be considered to indicate aggression?

Using a calm tone of voice

Keeping a comfortable distance

Standing with hands open and clearly visible

Making excessive eye contact

15 / 20

Q:6-What is the final stage in the escalation of a conflict situation?

Threats

Aggression

Anger

Violence

16 / 20

Q:12 - What is one of the main reason for reviewing accidents of work related violence?

To assess whether management instructions were followed when dealing with the incident

To ensure that the company complies with health and safety legislation

To gather evidence required to prosecute everyone involved in the incident

To improve the way that similar situations are handled in the future

17 / 20

Q:2-A common trigger of aggression is when a person:

Is surprised

Loses face

Feels understood

Is made to feel welcome

18 / 20

Q:14 - Which of these is a non verbal way of signalling non aggression?

Gesturing with open palms

Standing square on to the other person

Avoiding all eye contact

Only paying partial attention to the other person

19 / 20

Q:10-Which of these are unlikely to indicate a possible terrorist activity?

Inconsistent activity with the nature of the location of the premises

Individuals apparently attempting to disguise their identity

Unusual interest being taken in the security measures at the premises

A group of unfamiliar customers enjoying a night out

20 / 20

Q:8- A person can not be ejected from a licensed premises because they are:

Male

Under the influence of controlled drug

Drunk

Being aggressive

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12 votes, 4.3 avg

821

GPT Academy SIA Door Supervisor Mock Exam

You need to answer 80% of the questions to pass the exam

1 / 20

Q:2-Under the private Security Industry Act 2001, what must a person have to be able to work as a door supervisor?

Annual health and safety training

At least 12 months experience in the industry

Licence to practice

Annual fire safety training

2 / 20

Q:5-When evicting a customer , door supervisors must ensure that they:

Have received martial art self defence training

Get other customers to help them

Only use reasonable and necessary force

Have no witnesses to the eviction

3 / 20

Q:1-Why has a Code of Behaviour for door supervisors been produced

To improve working relation with the police

To improve communication with the local authority

To set national standards of conduct

To review the conduct of customers

4 / 20

Q:10-Which of these are unlikely to indicate a possible terrorist activity?

Inconsistent activity with the nature of the location of the premises

Individuals apparently attempting to disguise their identity

Unusual interest being taken in the security measures at the premises

A group of unfamiliar customers enjoying a night out

5 / 20

Q:4-The main role of a door supervisor is to make sure that:

AII customers are safe

The premises are always full

The premises attracts female customers

All cash on the premises is safe

6 / 20

Q:13 - Which of the following is an example of defensive physical skills?

A door supervisor attacks and uses force after a drunken customer causes chaos

A door supervisor fails to identify the possible dangers that a customer is causing

A door supervisor maintains a comfortable distance from the subject

A door supervisor identifies the trouble and in turn avoid it

7 / 20

Q:20 - Pressure systems, radiation generators, radiography, diving operations, collapsible scaffolding and little equipment lifting are examples of:

Passive intervention

Dangerous occurrence

Excessive degree of forces

Unreasonable use of force

8 / 20

Q:7-Which of these is an offense against property?

Illegal gambling

Drunkenness

Criminal damage

Prostitution

9 / 20

Q:9-When is it illegal for a child aged under 16 who is not accompanied by an adult to be on premises licensed for consumption of alcohol on the premises?

Between midnight and 5AM

Between 11PM and 7AM

Between midnight and 11AM

Between 11PM and 8AM

10 / 20

Q:12 - Defensive tactics come into play best when subjects resort to threating and swearing at door supervisor.

True

False

11 / 20

Q:17 - Which of the following statements does NOT refer to a defensive intervention skill?

Door supervisor should always position themselves between the subject and the exit route

Door supervisor should always have a positive attitude and supportive of the subject and the situation

Door supervisors should nod and repeat phrases to show that they are listening to the subject and understand their point of view

Door supervisors should have a relaxed attitude give space to the subject to make them feel comfortable

12 / 20

Q:14 - Which of the following is a characteristic of restrictive physical intervention to be used by door supervisor?

Should be used for a long period of time

Should be used at the maximum level

Should be used to exert physical pressure on the subject

Should be used with clear justification

13 / 20

Q:18 - An incident that has the potential to cause death or serious injury to security operatives or supervisors is termed as:

Self-defence

Dangerous occurrence

Physical intervention

Defensive skill

14 / 20

Q:8- A person can not be ejected from a licensed premises because they are:

Male

Under the influence of controlled drug

Drunk

Being aggressive

15 / 20

Q:11 - Identifying the impact of a problem is the first step in the conflict resolution model.

True

False

16 / 20

Q:19 - Which of the following is an exception under the Human Right Act 1988 Article 2: Right to life?

A police officer arresting a person who refuses to comply with the law of the court

A citizen having the right to not be tortured inhumanly

A police officer shooting a convict in an act of self defense

A citizen being properly informed about the criminal charges files against him

17 / 20

Q:16 - Eric, a 32 years old man was resting in his house during a weekend. There was an attempt to rob his house as a robber broke in and held him at a gunpoint. However, Eric managed to get out of the grasp of the robber and punched him, causing the robber to black out. Which of the following describes Eric`s reaction to the robber?

Defensive physical skills

Dangerous occurrence

Reasonable force

Passive intervention

18 / 20

Q:3-Which of these is an important quality for a door supervisor?

Having a polite and professional manner

Being able to speak more than one language

Having a forceful and aggressive manner

Being physically big and strong

19 / 20

Q:6-Which of these Is not a type of assault?

Grievous bodily harm

Common assault

Actual bodily harm

Indictable assault

20 / 20

Q:15 - Which of the following is a mechanism that is best described as mediation that expose neither party in the dispute to risk?

Reasonable force

Passive intervention

Dangerous occurrences

Defensive physical skills

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126

GPT Academy Personal Licence Mock Exam

You need to answer 80% of the questions to pass the exam

1 / 20

Q:14-Under the licensing act 2003 it is an offence to serve alcohol to a person who is?

Police officer in uniform

A local magistrate

A driving instructor

Drunk and disorderly

2 / 20

Q:20-At what age can an unaccompanied child enter the and remain on the licensed premises?

3 / 20

Q:7-Who has the authority to object to a Personal Licence Application?

Police Officer

Anyone

Magistrates

The Licensing Authority

4 / 20

Q:16-How many millilitres are there in a unit of alcohol?

5 / 20

Q:2-Personal License Holders are not allowed to sell?

Hot food

Late night refreshments

More than 50 Litres of Alcohol a day

Drugs

6 / 20

Q:12-Which of the following premises cannot be licensed under the licensing act 2003?

A supermarket near a school

A motorway service station

A football stadium

A field

7 / 20

Q:19-Who must be notified if a personal licence holder is charged with a relevant offence?

The court at which the personal licence holder is appearing

The chief of police

Department of culture,media and sport

The licensing authority

8 / 20

Q:17-Which one of the following is defined as an unauthorised licensable activity?

Sale of alcohol to a person under the age of 18

Allowing illegal drug use in a public house

Selling alcohol from a premises without a premises licence

Selling alcohol to a person who is already intoxicated

9 / 20

Q:1-What is the purpose of a Personal License?

To authorize late night refreshments

To supervise regulated entertainment

To allow the sale of alcohol

The sale of hot refreshments

10 / 20

Q:10-What is a ‘DPS’?

Designated Police Superior

Deputy Police Sergeant

Designated Personal Supervisor

Designated Premises Supervisor

11 / 20

Q:13-What is the minimum age at which a person can apply for a personal licence?

12 / 20

Q:4-What is the definition of ‘foreign’ offence?

An offence that is irrelevant in the UK

An offence committed in a European country, but it is also similar to a relevant offence in the UK

An offence that you cannot be convicted for in the UK

An offence committed outside a European country, but it is also similar to a relevant offence in the UK

13 / 20

Q:9-What is the role of the Licensing Authority?

They permit certain number of Premises Licences per area

They choose all DPS in the UK

They promote the sale of alcohol

They deal with all Licensing applications within England and Wales

14 / 20

Q:3-How long is a personal License valid for?

Indefinitely

3 years

10 years

5 years

15 / 20

Q:5-What does ‘PLH’ stand for?

Personal Licence Holder

Probation Limit Holder

Premises Licence Holder

Personal lifetime Holder

16 / 20

Q:11-When selling alcohol with a personal licence, which other licence is required?

Licence from the Magistrates court

Occasional Licence

Premises licence or temporary event notice

Food licence

17 / 20

Q:15-The licensing act 2003 states that alcohol is a drink with ABV (alcohol by volume)strength of above?

0.2%

1.2%

0.05%

0.5%

18 / 20

Q:8-Which of the following would prevent one from obtaining a Personal Licence?

If an applicant is an Alcoholic

If an applicant is under 18 years of age

If an applicant has more than 5 convictions

If an applicant has a low credit score

19 / 20

Q:6-Which of the following changes would a PLH need to inform the Licencing Authority of?

Change of home address

Change of work address

Change of marital status

Change of car

20 / 20

Q:18-Who must publish a statement of licensing policy?

The police

The lord mayor

The local licensing authority

The premises licence holder

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GPT Academy Mock Exams

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